Return and Refund Policy

Last Updated: August 11, 2026

Thank you for shopping at Cold Chicken. We hope you love every hat you purchase, but if you're not completely satisfied, we're here to help.

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30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your hat must meet the following conditions:

• Unworn – no sweat stains, odors, or signs of wear;

• All tags and labels attached (including size tags and care labels);

• Original packaging intact (e.g., dust bag, hat box, stuffing paper);

• Proof of purchase provided (receipt or order confirmation).

💡 Important Note: Please handle your hat with clean hands when trying it on. Returns will not be accepted if the inner band shows visible wear, sweat marks, or makeup residue.

How to Request a Return

To initiate a return, please contact us at:

• Email: support@coldchicken.shop

• Phone: 16623433855 (Email is recommended for faster response – please include your order number and issue details)

Return Shipping Address

Once your return is approved, please send your hat to the following address:

Cold Chicken Returns Department
232 Market St, Flowood, MS 39232
United States

Important Notes

• Do not ship your item back before contacting us and receiving return approval. Unauthorized returns will not be accepted.

• After your return request is approved, we will email you a return shipping label along with detailed packaging instructions (including how to prevent the brim from being crushed during transit).

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Damaged Items and Order Issues

Please inspect your order immediately upon delivery.

Contact us right away (and include photos if possible) if you experience any of the following:

• Deformed brim, dented crown, or crease marks;

• Fabric defects, loose threads, or peeling prints;

• Wrong color, style, or size received;

• Incorrect quantity shipped.

We will review each case and provide a solution, which may include a replacement, partial refund, or return authorization.

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Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items;

• Gift cards;

• Custom-made or personalized/embroidered hats (if this service is offered – please make this clear at checkout).

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Exchanges

The fastest way to get the hat you want is to:

1. Return your original hat following the process above;

2. Once your return is approved, place a new order for the desired replacement item.

⚠️ Please note: Hat inventory changes quickly. We recommend checking with customer service about availability before shipping your return.

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European Union 14-Day Cooling-Off Period

In addition to the policy above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

The returned hat must be in the same condition as received: unworn, with tags attached, in original packaging, and accompanied by proof of purchase.

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Refunds

Refund Process

1. Once we receive and inspect your returned hat, we will notify you via email whether your refund has been approved.

2. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Processing Time

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If You Haven't Received Your Refund

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:

• Email: support@coldchicken.shop

• Phone: 16623433855

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Contact Us

If you have any questions about our return and refund policy, feel free to reach out:

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Helpful Tip: Hats can easily get crushed during shipping. We recommend using a sturdy box when returning your hat, and keeping the tracking number for your records in case the package is lost in transit.