Shipping Policy

Effective Date: August 11, 2026

At Cold Chicken, we are committed to delivering your hat order quickly, safely, and reliably. Please review our shipping policy below.

---

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During holidays, sales, or promotional events, order processing may take slightly longer than usual. We appreciate your patience.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

---

Shipping Options

Standard Shipping

🎉 Free standard shipping is available on orders of $79 or more, calculated before taxes and after any applicable discounts.

---

Express Shipping

---

Important Note on Delivery Times

Please note that all delivery times are estimates and may vary due to:

• Weather conditions;

• Carrier delays;

• Customs clearance procedures;

• Other unforeseen circumstances beyond our control.

We are not responsible for delays caused by the shipping carrier or customs authorities.

---

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

• Please allow 24–48 hours for the tracking information to become available or update in the carrier's system.

• If you do not receive a tracking number within 3 business days of placing your order, please contact us at support@coldchicken.shop.

---

Delivery Delays

Although we work with reliable shipping carriers, delays may occasionally occur due to:

• Severe weather conditions;

• Peak holiday seasons;

• Carrier operational issues;

• Customs inspections;

• Other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us, and we will be happy to assist you in tracking your package.

---

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Cold Chicken is not responsible for:

• Delivery delays;

• Lost packages;

• Returned shipments;

• Additional shipping charges;

resulting from incorrect or incomplete shipping addresses provided by the customer.

If you realize you have entered an incorrect shipping address, please contact us immediately at support@coldchicken.shop. We will do our best to update your shipping information before the order is dispatched. However, we cannot guarantee that changes can be made once the order has been processed.

---

Damaged Packages

Hats are delicate items that can be easily crushed or deformed during transit. If your package arrives damaged, please contact us within 7 days of delivery and provide the following information:

1. Your order number;

2. Clear photos of the damaged package (including the shipping label);

3. Clear photos of the damaged hat(s) from multiple angles.

We will review your request promptly and work with you to provide an appropriate resolution, which may include a replacement, partial refund, or return authorization.

💡 Pro Tip: We recommend inspecting your hat(s) immediately upon delivery. Do not discard the original packaging until you have confirmed that your items are in perfect condition.

---

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

1. Check with your neighbors or building management;

2. Contact the shipping carrier directly with your tracking number;

3. If the package is still not located, contact us at support@coldchicken.shop and we will assist you in filing a claim with the carrier.

Please note that Cold Chicken is not responsible for packages that are confirmed as delivered by the carrier.

---

International Shipping

Currently, Cold Chicken primarily ships within the United States. If you are interested in international shipping, please contact us at support@coldchicken.shop to check availability.

For international orders (where available):

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country;

• Delivery times may vary significantly due to customs processing;

• We are not responsible for delays caused by customs authorities.

---

Contact Us

If you have any questions regarding shipping, please contact us: